Frequently asked questions
Last updated: October 2026
Straight answers to what shop owners ask most before they start.
Is Yourcountant really free?
Yes. Recording sales and expenses, tracking stock and debts, reports and profit, WhatsApp receipts, and working fully offline — none of that ever expires or asks for a card. Every new shop also gets the paid extras (Mr. Bookkeeper, cloud backup, the monthly audit) free for the first 15 days. See Pricing for exactly what each plan costs after that.
Do I need internet to use it?
No. Everything works with no internet — record sales, manage stock, track debts, all day. The moment you're back online, anything you recorded quietly syncs to the cloud, if you've signed in.
What happens if I lose my phone?
If you're signed in, nothing is lost — your records are backed up and only your account can read them. Sign in on any other phone and everything comes back. Signed out, records only live on that one device, so signing in is worth doing before it happens, not after.
What happens when my free trial ends?
Nothing is deleted and nothing stops working. Your shop simply moves to the Free plan — everything already listed stays fully sellable, and Mr. Bookkeeper's daily questions pause (any starter questions you have left still work). Subscribe any time from Shop Admin, or don't — the core app keeps working either way.
Can I run more than one shop?
Yes — My Shops keeps each one as its own independent profile on your device, with its own stock, sales and its own account, so one shop's numbers never mix into another's.
What is Mr. Bookkeeper?
Mr. Bookkeeper is the AI assistant built into the app. Ask it plain questions like "How much did I make today?", tell it a sale in plain language instead of using the form, snap a photo of a handwritten sales book for it to read, ask it to reconcile a stock count, or have it draft a letter to a supplier or a debtor. You always confirm before anything is saved.
Can I send receipts to customers?
Yes — one tap opens WhatsApp with an itemised, aligned receipt already filled in, ready to send. You can also share a day's summary or send a debtor a payment reminder the same way.
What languages does it support?
English, French, Spanish and Swahili today, switchable any time from Shop Admin.
How do I pay for a plan?
In US dollars, by card, PayPal and other local methods, through Digistore24, our authorised reseller. Monthly and yearly plans renew automatically until you cancel; the lifetime plan is paid once. Every paid plan comes with a 60-day money-back guarantee. We never see or store your card details.
Can I cancel any time?
Yes. Use the cancellation button on your Digistore24 order page, or email us, and nothing more is charged. Your paid period runs to its end, then your shop moves back to the Free plan with every record intact. Subscribe again whenever you like.
Is my data safe?
Only your account can open your records — not even another Yourcountant shop can see them. Records save to your phone first, so the app never depends on a connection, and a signed-in backup means a lost or damaged phone doesn't mean lost records. Full details are in the Privacy Policy.
I still have a question
Ask Mr. Bookkeeper right inside the app, or email info@yourcountant.com — we read every message.
This document is a plain-language summary provided for your convenience and is not legal advice. Questions? Email info@yourcountant.com.