Refund Policy
Last updated: October 2026
This policy explains how refunds and cancelling work. Yourcountant is provided by Conversingai, and plans are sold through Digistore24, our authorised reseller.
Try before you pay — 15 free days
Every new shop gets the paid extras free for 15 days. During this time you can use every feature and decide whether they are worth paying for, at no cost and with no obligation. When the 15 days end nothing is charged — your shop moves to the free plan and keeps every record.
60-day money-back guarantee
Every paid plan — monthly, yearly or lifetime — comes with a 60-day money-back guarantee, counted from your first payment. To ask for a refund, contact Digistore24 (helpdesk@digistore24.com, or "Cancel my order" on digistore24.com) or email us. When a refund is issued, your plan ends and your shop returns to the free plan. Your records are always kept.
Cancelling
Monthly and yearly plans renew automatically until you cancel. You can cancel at any time — using the cancellation button on your Digistore24 order page, through helpdesk@digistore24.com, or by emailing us — and nothing more is charged. Your paid period runs to its end, then your shop moves back to the free plan with every record intact.
Exceptions
If you were charged in genuine error (for example, a duplicate charge), contact us and we will look into it fairly.
Contact
To cancel or ask about a charge, email info@yourcountant.com.
This document is a plain-language summary provided for your convenience and is not legal advice. Questions? Email info@yourcountant.com.